These are the rules for using Air SMS. They cover how you order a top-up. They cover what we owe you, and what you owe us. We wrote them in plain words on purpose. Read them once and you will know where you stand.
Two shorter documents sit beside this one. See the privacy notice for what we do with your data. See the cookie notice for what the site stores in your browser.
Each rule below stands on its own. Together they are the whole agreement.
01
These terms form a contract between you and Air SMS. They apply the moment you create an account or place an order. If you do not accept them, please do not use the service. We may update them when the law or the service changes. The date at the top always shows the current version.
02
Air SMS sends prepaid credit, data and voice or SMS bundles to mobile numbers abroad. We pass your order to the operator that runs the number. We do not issue currency and we do not hold balances for you. Credit lands on the recipient phone, never in an Air SMS wallet.
03
Keep your login private. You are responsible for orders placed from your account. Give us a real email address so receipts and delivery notices reach you. You must enter the recipient number correctly. We match the operator from the number you supply.
04
Every order shows the amount the recipient gets and the amount you pay. Both appear before you confirm. We add no checkout fee and no margin on the exchange rate. Card payments run through a PCI-DSS Level 1 provider. We do not store your card number on our servers.
05
We send each order to the operator as soon as payment clears. Operator systems, local outages or a barred number can hold an order up. If an order cannot be delivered, we cancel it and return the money. We tell you by email either way.
06
A top-up cannot be recalled once the operator credits the phone. So a delivered order is final. If delivery fails, you get a full refund to the original payment method. Wrong number entered by you is not a delivery failure. Write to us anyway and we will look at the case.
07
Auto Top-Up runs on a schedule you set. You choose the amount, the number and the date. You can pause or cancel it at any time from your account. Each run bills at the price shown on the day it runs. We email a receipt for every run.
08
The service is for personal and small business use. Do not use it for fraud, resale schemes or any illegal purpose. We may hold or refuse an order that trips our risk checks. We may close an account that breaks these rules. Unspent value is refunded when we do.
The table restates the five points people ask about most. It changes nothing above. It just puts the answers in one place.
See how a top-up travels to the phone| Subject | Our position | In short |
|---|---|---|
| Order routing | Direct to the operator | No reseller chain in between |
| Checkout total | Fixed before you confirm | No fee added after payment |
| Card data | Handled by the payment provider | Never stored by Air SMS |
| Failed delivery | Cancelled and refunded | Back to the original method |
| Auto Top-Up | Paused or stopped by you | No notice period applies |
We are liable for the value of the order you paid for. We are not liable for what happens after the credit lands. Missed calls, lost data or a blocked handset sit with the operator. Nothing here removes rights the law gives you as a consumer.
Coverage moves as operators come and go. We may add or drop a country or a bundle type. Orders already paid for are never affected by a change. Check the country list before you plan a recurring send.
Write to us first. Most problems are a failed order and we fix those fast. If we cannot agree, the courts of your country of residence may hear the case. The English text of these terms is the version that applies.
Send one email and a person reads it. Quote your order reference if you have one. It speeds the answer up.
[email protected]A couple of cookies keep top-ups moving. They hold your basket through checkout and tell us which country pages people actually reach. Nothing is sold, and no ad network gets a copy.
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