A top-up has not landed
Most delivery questions are settled from the receipt alone. Send it and we trace the order with the operator.
- Order reference
- Recipient number and country
- The amount you sent
Talk to the people who
move your top-up
One inbox handles all of it. Delivery questions, receipts, currency, and recurring schedules. Write in your own words. Add the order reference and we can usually answer on the first reply.
We serve people who send credit across borders for family, friends and work phones. That is the whole job. So support is staffed by people who know how an operator record reads.
Send these three things and we can start
A support mail is faster when it carries the record. Below is what we look for in each of the three cases we see most. Pick the one that fits.
Payment, currency or receipts
We show the full total before you confirm, so a billing query is usually a records question. We can resend any receipt.
- The date of the charge
- The currency you paid in
- What you need the receipt for
Auto Top-Up and schedules
Schedules stay under your control. Write to us if you want one paused, moved or pointed at a different number.
- The schedule you mean
- The change you want
- When it should take effect
Some answers are already written
Four pages settle most of the mail we get. Read one first. If it does not cover your case, write to us and say so.
- Read the answers we send most often Delivery, refunds, currencies and account basics.
- See what happens between pay and delivered The route your credit takes to the operator.
- Check whether we reach your country Coverage and the networks we connect to there.
- Change or stop a recurring top-up How scheduling works and how to end it.
What happens after you press send
-
We read it, then route it
Your mail reaches one inbox. A person reads it and sends it to the team that owns the answer. Nothing sits in a queue you cannot see.
-
We check the order first
We pull the order and the operator record before we reply. That way the first answer is the real one. Support runs around the clock.
-
You get a written outcome
We tell you what we found and what we did. If money moves, we say where it went. You keep the mail as a record.
How we handle what you send us
Never mail us a full card number. We do not need one and we will not ask. An order reference is enough to find any payment.
- PCI-DSS Level 1 Card data never rests on our servers.
- TLS encryption Every message and payment is encrypted end to end.
- GDPR-compliant You can ask what we hold and ask us to erase it.
Still need a person? Write now.
Say what you sent, where it was going, and what went wrong. We take it from there and reply in writing.